Scheduling Policies

Personal Checks, Zelle, Venmo, Cash are the preferred methods of payment. Credit cards are accepted methods of payment, however, a convenience fee of $3 will be applied.
Full payment is due at time services are rendered.No Exceptions!
There will be a $40 fee for each returned check.
If you fail to make payment the day of the appointment you will be charged a fee of $5 for every day the payment is late.
Prices and hours are subject to change without notice.
Please be advised when making an appointment that we have reserved this time exclusively for you. This means that if you need to cancel your appointment, and do not do so in a timely manner (48 hours), or if you do not show up for your appointment, no one else can use that time to receive treatment (and you have taken up my time as well). Therefore, in the event of a "no-show", or untimely cancellations, clients will be charged the full amount for their appointments, no exceptions and gift certificates will be considered redeemed. (It is not fair to the provider to “eat” the cost of your no show or cancellation.)
It is understood that life events out of our control happen. Deaths in the family, illness, etc. In case of this type of unfortunate event, it is up to the therapist to use discretion of whether or not charging you is justified. In most cases, it will be waived. But is not to be taken advantage of as all instances of canceled or missed appointments are noted in your patient file.
In fairness to other clients, your appointment must end on time. If you are late for your appointment, your treatment time will have to be shortened, and the full fee will be charged. Again discretion will be used by the therapist of whether or not they will still see you. 15 minutes is the typical accepted amount of time one can still be seen.
New clients should arrive at least 20 minutes before treatment time to complete their intake forms and ensure the full time allotted for treatment is received.
Gift Certificates have an expiration date 6 months from the date of purchase. Gift Certificates are transferable, but not returnable, or redeemable for cash. RESTORE Manual Medicine will make no exceptions of allowing a client to use a gift certificate after it has expired!
Regarding massage “deals”/packages (if and/or when they are offered): All massage “deals”/packages have an expiration date! For every massage bought, they will expire in the same number of months’ time…For example, you buy 4 massages at the “deal” price, they expire 4 months from date of purchase, no exceptions! Massages purchased in this manner are transferable, but not returnable, or redeemable for cash. (Packages are offered as motivation to come in more often.)
DO NOT call or text me after 8 p.m.! I am also not available on Saturdays or holidays. I am not on call at any time! Do unto me as you would have done unto yourself. Do not EXPECT a return call or text unless it is during business hours or an acceptable timeframe. Thank you for your consideration and respect.
There is absolutely no sexual aspect to massage therapy. If the therapist deems your behavior inappropriate, the session will end immediately, and full payment will be charged.